Software Support Analyst

At , we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.As a Software Support Analyst, you'll play a pivotal role in ensuring our customers get the most out of our products. Your primary responsibility will be to provide remote technical support, helping customers overcome day-to-day technical challenges.This role report to the Engineering Support Team Leader and does not have any people management responsibilities.

What Your Day Will Look Like:

Own the ticket lifecycle: Manage complex support cases daily across our enterprise SaaS and on-premise products, from initial triage through resolution

Troubleshoot at depth: Diagnose issues spanning application, database, and infrastructure layers, reading logs, running SQL queries, and identifying r...