Software Support Consultant

SUMMARY:
Our client, a key player in the biometrics/access control industry, is looking for a bright individual to provide support on all their software applications and hardware products. POSITION INFO:
Responsibilities:

• Provide software & hardware support on all our products.
• Build solid business relationships with our clients.
• Manage and execute all service calls and new installations (hardware & software) in the set time-frames and ensure the profitability thereof.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.
• Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers and the development team.
• Ensure the proper recording and closure of all issues.
• Complete onsite networking fault prevention, as well as resolved onsi...