Solution Architect (Genesys Cloud) - Remote (Vigo)

Solution Architect position at UST, a multinational company specializing in digital technology services.

Key Responsibilities

• Own the technical architecture and evolution of platform capabilities within the Foundations tower.
• Design and evolve scalable architectures for Omnichannel servicing platforms, Customer interaction Management, Data and analytics capabilities, Event‑driven integrations, Customer View and servicing platforms, Realtime and historical processing.
• Define and enforce Technical standards, Integration patterns, Security frameworks, Architecture governance principles, Scalability and resiliency standards.
• Design architectures supporting multi‑country deployments, SaaS multi‑tenant environments and Embedded platform capabilities.
• Supervise and support complex integrations between Genesys Cloud, Microsoft Dynamics 365, Data platforms, Security platforms, Customer interaction systems, Internal and external ente...