Solutions Architect – Contact Center (Cloud & AI)

What You Will Do

We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem . You’ll play a key role in designing scalable, resilient, and future‑ready solutions across voice, digital, and AI‑driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.

Architecture & Strategy

• Design and own end‑to‑end architecture for our cloud contact center platform (CCaaS).
• Ensure solutions are scalable, secure, and aligned with business goals.
• Lead architecture reviews and guide technical decision‑making.

Collaboration & Delivery

• Translate business needs into practical, scalable solutions.
• Partner with engineering, infrastructure, and vendors to deliver outcomes.
• Support implementation planning and continuous improvements.
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