So/MGR, Relationship Officer, Privilege Banking

Responsibilities

Customer Servicing

• Act as a point of contact for customers to handle queries, service requests, and follow‑ups in a timely and professional manner.
• Support Relationship Managers in managing customer appointments, confirmations, and post‑meeting follow‑ups.
• Handle customers’ operational matters—including statement requests, fund transfers, changes to account details, and product servicing—while ensuring a high level of service quality.
• Maintain strong customer relationships by providing consistent, attentive, and reliable service.

Operational & Compliance Support

• Ensure accurate and timely processing of sales and service transactions according to bank policies.
• Adhere to all regulatory, compliance, and internal control requirements in daily tasks.
• Monitor and track documentation completeness, outstanding items, and regulatory deadlines.
• Assist in audits, risk r...