Spa Manager (Property - Hospitality, Spa, Operations, Pre-Opening)

Job Description

- Lead the pre-opening activities of the spa, including operational setup, SOP development, recruitment, training, and readiness preparation.
- Manage the daily operations of the spa to ensure high service standards, guest satisfaction, and operational efficiency.
- Develop and implement spa programs, wellness services, and treatment offerings aligned with the brand concept and guest expectations.
- Monitor and manage financial performance, including budgeting, cost control, revenue generation, and profitability optimization.
- Recruit, train, coach, and evaluate spa employees to ensure a highly competent and customer-focused team.
- Ensure compliance with hygiene, safety, wellness, and luxury hospitality standards throughout all spa operations.
- Build and maintain strong relationships with guests, ensuring prompt handling of feedback, complaints, and service recovery initiatives.
- Prepare operational reports and collaborate c...