Space Developement Agency Network Technician III

This position requires U.S. citizenship and an active Secret clearance with eligibility to obtain a Top Secret.

Responsible for assisting with the following duties:

•Create and update tickets utilizing Service Now.

•Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.

•Incident Correlation and Fault Analysis:

o Proactively analyze alarms

o Provide detailed analyses leading to resolution of the

alarm conditions, including filtering and correlating fault

information

o Identifying the fault condition and its impacts

o Isolating root causes

o Coordinating correction of fault situations regardless of

the fault in the infrastructure.

•Notify necessary points of contacts b...