Spanish Call Center Team Leader

About the job Spanish Call Center Team Leader

TASQ is hiring a team leader for our Spanish account. The pre-screening interview will take place over the phone, so please ensure your line is available.

Key Qualifications

• Willingness to work in shifting schedules.
• Must be available for on-site work in BGC, Taguig.
• Ability to start immediately.

Requirements

• A minimum of 4 years of customer service experience in the BPO/BPM industry.
• Bachelors degree in any field.
• At least B2 Level Spanish proficiency according to CEFR or Berlitz standards.
• Previous experience as a team lead for Spanish-speaking agents handling voice interactions (inbound or outbound calls).
• Over 2 years in leadership roles.

Job Responsibilities

• Manage teams effectively by handling tasks such as resource planning, career development, performance management, and ...