Spanish-Speaking Service Desk Team Lead - MX

WE'RE HIRING: Service Desk Team Lead – AMS Region (Mexico) | Spanish-Speaking Preferred

English Fluency Required | Spanish Language Skills Highly Preferred

About Excis

Excis is a global IT outsourcing and managed services provider delivering world-class IT support solutions to enterprise clients worldwide.

We are seeking an experienced and hands-onService Desk Team Leadto lead our Service Desk operations across the Americas (AMS) region. This role requires a strong leader who can manage a team of Service Desk Agents, ensure excellent ticket handling standards, drive collaboration with Field Technicians and technical teams, and maintain exceptional service delivery for our clients.

This is a hands-on leadership position that requires both strong t...