Location
quezon city
Job Type
Full-time
Posted
June 02, 2026
Job Description
Description
Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information.
- Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
- Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities.
- Collaborate with internal teams to resolve complex customer issues; elevate cases as necessary.
- Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
- Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
- Identify opportunities for upselling or cross-selling add...