Specialist - Adult Social Care (Madrid)

Company Overview

We are Impress. We believe everyone deserves a smile they’ll love. We are the largest chain of ortho clinics with fully digital processes in Europe.

Responsibilities

• Deliver an excellent customer experience to each and every one of our patients
• Ensure that every call, email, and meeting leaves our patients happy
• Engage with our patients and build a connection to keep them excited about their journey to a perfect smile
• Provide excellent customer service through different channels such as video and audio, emails, SMS, WhatsApp, and live chat
• Make calls, book and confirm appointments, and follow up with patients
• Explain our product and guide customers through the process and timelines
• Clarify requirements and help our patients complete documentation as needed
• Proactively recognize and report trends and potential weaknesses
• Contribute to the improvement of our produc...