The ideal candidate should have 7+ years of experience in Service Management area with adequate understanding of SF HR modules.. This candidate would be performing in a role of Specialist-Service Management ensuring the identification, documentation, and implementation of IT service requirements. Prior experience of working in mid/large size organization across geographies is a strongly preferred.

You will

• Work with the ITSM Service Manager to develop and document IT Incident Management policies, processes, and procedures based on ITIL standard methodologies to ensure the quality of operations.
• Develop and implement IT service management strategies aligned with business goals.
• Plan and manage the IT service portfolio to ensure it meets current and future needs.