Location
subang jaya
Job Type
Full-time
Posted
June 12, 2026
Job Description
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Job Description
Position Responsibilities
Customer Support & Communication
- Handle customer inquiries via live chat, email, and other digital platforms professionally and promptly.
- Provide accurate product, order, and account information to both B2B and B2C customers.
- Manage escalations effectively, ensuring quick resolutions and maintaining customer trust.
Order & E-commerce Management
- Support order processing, updates, and tracking for customers across multiple e-commerce platforms.
- Coordinate with warehouse and logistics teams through the WMS to ensure timely order fulfilment.
- Monitor order discrepancies and proactively resolve issues to avoid delays.
Returns, Refunds & Cancellations
- Oversee and process return, refund, and cancellation requests in line with company policie...