Specialist - Customer Service

Job Summary

1. Responsible for managing, evaluate investigation result, and responding to customer complaints in a timely and professional manner
2. Ensures that all complaints are properly documented, analyzed, and addressed in accordance with company quality standards, regulatory requirements, and customer expectations
3. Close coordination with cross-functional teams to identify root causes, implement corrective and preventive actions (CAPA)
4. Provide technical document based on customer requirement
5. Involve in Internal & External Audit activity
6. Support special issue handling, such as counterfeit & special project related to upgrade customer service system together with PR & Marketing

Minimum requirements

1. Bachelor degree of Science (Chemical/Chemical engineering, Biology, Food Technology/Food Science or related fields)
2. Has experience in FMCG Industry minimum 1 year
3. Familiar with Qualit...