Job Description
Job Description
EU Commerce Specialists (EUC Specialists) are trusted technology partners who deliver professional support across a wide range of end‑user computing needs. They manage and prioritize work queues to meet service level agreements (SLAs), proactively identify training needs, and contribute to continuous improvement initiatives. EUC Specialists are subject‑matter experts in one or more domains such as Mobility, Identity & User Management, Collaboration, Hardware, Software, and Procurement. The Singapore‑based EUC Specialist serves as the primary on‑ground technology support resource for Cboe staff in the APAC region, delivering timely, high‑quality end‑user support within a globally coordinated follow‑the‑sun service model and maintaining an excellent standard of customer service.
Major Job Duties
- End‑User Support & Incident Resolution: Serve as the primary point of contact for all end‑user hardware and software issues, including Mic...