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Specialist GBS Acct & Sales Ops (Maternity Cover)

Adidas · Porto, Porto District, Portugal

Location
Porto
Job Type
Full time
Posted
July 04, 2026

Job Description

Purpose & Overall Relevance for the Organization


Account Operations is responsible to support the business in order to achieve sales and market strategy objectives. Ensure a reliable, adequate and competitive customer service level for all assigned customers of the channel (adidas).

Responsibilities

  • Provide Account operations support to all assigned customers in specific market.

  • Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and provide information such as related to orders and articles andcompiling various order-related analyses at the request of customers or Sales.

  • Work in close cooperation with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: Backlogs, cancellations, launches, pre-pack promotions, etc;
    Returns and complaints;
    Coordinating new customer set-ups and changes to customer...

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