Specialist in Aircraft-on-Ground Services (Oka)

Step into the role of Aircraft-on-Ground Specialist at Airbus’ A220 Customer Response Center in Mirabel, Quebec, where you will be key in managing AOG situations. Your focused coordination will help recover aircraft in a timely manner, prioritizing customer expectations.

With five years of experience in aviation, you will lead initiatives to address aircraft grounded due to abnormal events. You’ll be responsible for building strong networks, collaborating with various departments, and ensuring clients remain informed throughout the resolution process—all while promoting a strong customer service ethos.

Key Responsibilities

• Develop and execute action plans for AOGs
• Act as a focal point among Airbus departments
• Oversee visibility and database management
• Build contacts for resource availability
• Communicate support needs and trends

Requirements

• Minimum of five years in the aviation sector