Location
mexico city
Job Type
Full-time
Posted
June 04, 2026
Job Description
Specialist - IT Application Support
We are seeking a Specialist - IT Application Support to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to :
Understanding the applications, their processes, and stakeholder requirements.
Providing Level 2 support for three .NET web applications, focusing on database and application issues, including integration with third-party vendors.
Investigating and analyzing errors reported through the ServiceNow ticketing platform to determine if escalation, configuration changes, or user guidance is needed, while assessing impact.
Performing root cause analysis for all high-priority tickets and sharing incident reports with stakeholders.
Managing data patches and monitoring application performance using tools such as DataDog or similar.
Communicating updates on high-priority tickets and app...
We are seeking a Specialist - IT Application Support to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to :
Understanding the applications, their processes, and stakeholder requirements.
Providing Level 2 support for three .NET web applications, focusing on database and application issues, including integration with third-party vendors.
Investigating and analyzing errors reported through the ServiceNow ticketing platform to determine if escalation, configuration changes, or user guidance is needed, while assessing impact.
Performing root cause analysis for all high-priority tickets and sharing incident reports with stakeholders.
Managing data patches and monitoring application performance using tools such as DataDog or similar.
Communicating updates on high-priority tickets and app...
Ready to Apply?
Submit your application for Specialist - IT Application Support at MMC Corporate
Apply Now