Specialist - Process, Solutions and Improvement

Role Purpose/Business Unit

To ensure the integrity of revenue by proactively managing and minimizing credit note processing through effective root cause analysis, robust problem management, and continuous process improvement.

This role is responsible for identifying and addressing people, process, and system challenges that impact revenue, driving the implementation of IT system fixes, and establishing strong revenue controls.

The Credit Note Specialist provides accurate and insightful reporting to EXCO, supporting the achievement of the financial year revenue-to-credit note ratio targets and contributing to overall business profitability and operational excellence.

Your responsibilities will include

• Ensure accurate and timely reporting of credit note data for EXCO, supporting the achievement of the financial year (FY) revenue-to-credit note ratio targets.
• Prepare and present detailed reports highlighting trends, root causes, a...