Specialist, Technical Support (Application Support).

Overview

Recruiter - Lorena Padilla
Position reports to: Carolina Pineda
Work schedule: Hybrid, going to the office in GDL for 3 days

Position Summary

The Specialist, Technical Support, is responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users, and providing root cause analysis with recommendations for improvements. Also shares the responsibility for the day-to-day maintenance and support of the consumer and Members' web applications and Apps in operation, including tasks related to identifying and troubleshooting application issues and escalation.

This individual may also work with the product team to support software projects from inception through implementation and maintenance, including working on specifications to help define the user experience for an improved system. They may be required to document project requirements, user stories, and other project art...