Specialist - Technical Support (Khmer Language Support)

Scicom · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Location
Kuala Lumpur
Job Type
Full Time
Posted
June 05, 2026

Job Description

Job Description

Responsibilities of the Role: 

  • Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
  • Troubleshooting to identify hardware or software products that are defective.
  • Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues. 
  • Provides input on recurring customer problems and shares that information with ither technical team members when relevant. 
  • Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
  • Monitors own “Open Case” workload and drives to closure.
  • Requirements for the Role: 

  • Required to speak, read and write in English and Khmer.
  • Working Knowledge of Windows Operating Systems and MS Products.
  • Proven ability to troubleshoot Client solutions.
  • Effective communication ...
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