Speech Analytics QA Analyst - Insights & Privacy Focus

A consulting firm in the Philippines is looking for a professional experienced in Speech Analytics and data analysis. The ideal candidate has a Bachelor’s degree and at least 1 year of experience in a call center environment. Responsibilities include designing acoustic models, performing call redaction, and partnering with various teams for business goals alignment. Familiarity with tools like NICE Nexidia, Verint, or CallMiner is necessary. The position focuses on maintaining compliance and uncovering insights from data.
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