Sports & Retail Service Lead

Job description The Sportsbook & Retail Service Lead will own support for production Sports & Retail services reporting to the Service Operations Manager. The role includes managing a small team of analysts and taking the lead with all incidents relating to sports and retail services including payments. The team is a 2nd line support team so responsible for any incident impacting production service. Support for more complex incidents and major outages is available from our 3rd line SRE team. What you will be doing;

Ensuring prompt and efficient response to all Sports & Retail incidents

Owning all Sports & Retail support documentation of both services and alerting

Managing relations with Sports & Retail stakeholders including development teams, senior stakeholders, Operations management and 3rd line (SRE) teams.

Managing Sports & Retail third party relations to ensure service level agreements met

Working with both product and SRE teams to unders...