Sportsbook Ticket Writer (Eldorado Scioto Downs - Columbus, Ohio)

ESSENTIAL JOB FUNCTIONS: 

• Provide a high level of customer service to anyone who comes into our sportsbooks

 • Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board

 • Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner 

• Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed

 • Communicate and promote our menu of sports betting options to customers

 • Act in a professional manner, representing William Hill with the highest of standards

 • Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards

 • Other duties as assigned EDUCATION AND EXPERIENCE:

 • The ability to sit/stand for extended periods at a time

 • Must have basic computer knowledge (Email, MS Excel, internet,

• . Diploma, GED...