Squad Lead/Agile Lead - ATM Operations

ATM & Self‑Service Channel Operations · Agile Delivery Model

The Squad Lead – ATM Operations is accountable for the end‑to‑end performance, resilience and continuous improvement of the Bank's ATM, CDM, ITM and Kiosk ecosystem across the UAE and IBG network. Operating within an Agile squad model, the role combines deep operational ownership with incident command, vendor governance, change control and business alignment — driving a shift from reactive operations to a predictive, automation‑led channel management approach.

Job Title: Squad Lead – ATM Operations

Function: ATM & Self‑Service Channel Operations

Group: Technology & Operations

Delivery Model: Agile / Squad‑Based

Coverage: UAE & IBG

Reports To: Tribe Lead / Head of Self‑Service Channels

Grade: L

• ATM Estate Ownership – Own the end‑to‑end avail...