Job Description
About the role
This position is for an established professional in Customer Service, who works under general supervision in responding to customer calls. Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations forthe update of procedures to improve Customer Service processes. Escalates complex issues to management.
Key Responsibilities:
As a Customer Service Associate , you’ll be responsible for:
Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
Uses organization and product knowledge to address more difficult inquiries and provide follow up.
Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or perso...