Sr Associate, Customer Solutions (EMEA Shift)

Overview

Customer Solutions Senior Associate (Horizons Energy Expansion/Transition) within the Global Solutions Team – Horizons energy expansion/transition products. The role focuses on delivering client support for energy products and tools, working with information about clean energy technology (solar, wind, batteries, etc.), and helping clients understand energy market dynamics, risks, and opportunities.

Responsibilities

• Provide comprehensive client support for S&P Global's Horizon Group products, mainly Energy Transition, Sustainability, and Risk Data solutions through phone, email, and client consultation channels – primarily to financial clients.
• Troubleshoot and resolve client inquiries and workflow challenges by analyzing technical issues and providing comprehensive solutions while maintaining deep expertise in Energy Transition methodologies, sustainability frameworks, and data risk assessment protocols.
• Collaborate w...