Sr. Coordinator, Enterprise Payments Returns and Exceptions

Responsible for planning, organizing and exercising leadership around the coordination of workflow and process management related activities. This role will coordinate and monitor the daily workflow in accordance with policies and procedures while maintaining effectiveness and efficiency. Responsible for providing fellow team members and internal customers with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes with minimal supervision. The Senior Coordinator will act as the main trainer for new functions and associates in the department.

Work Set up: Hybrid ; Night Shift

General Responsibilities

Returns and Exceptions

• Demonstrate strong communication skills by representing the department in meetings with various parties across the bank and vendors to resolve items/complex cases timely and accurately
• Expected to maintain SME knowledge of processes and support production work to...