Sr. CRM Operations Specialist (Salesforce)

Overview

The Senior CRM Operations Specialist is responsible for providing consistent and effective technical and operational support to Salesforce (SFDC) users across the Revenue Division and newly acquired functions. This role drives CRM process consistency, ensures data integrity, and enhances the user experience through hands‑on troubleshooting, training, and strategic coaching.

Key Responsibilities

CRM Management & User Support (35%)

• Access Control: Partner with the Salesforce team to manage user permissions, including licenses, profiles, roles, and permission sets.
• Issue Resolution: Lead the resolution of end‑user technical issues, maintaining detailed status tracking throughout the support lifecycle.
• Testing & Deployment: Conduct end‑user testing for development projects and lead the rollout of new features for the Revenue Division.
• Reporting & Analytics: Proactively assess reporting needs and build ...