Location
San Luis Potosi
Job Type
Full-time
Posted
June 27, 2026
Job Description
In this role, you will impact customer retention and satisfaction by providing expert support, driving process improvements, and ensuring timely and accurate order fulfillment.
+ Serve as the primary contact for complex customer inquiries related to orders, shipments, repairs, and returns.
+ Collaborate with Technical Support, Logistics, Manufacturing, and Sales teams to resolve customer issues efficiently.
+ Analyze errors and implement corrective actions to prevent recurrence and improve customer service processes.
+ Manage order processing including entry, expediting, change orders, returns, and monitoring order status.
+ Lead or participate in process improvement projects to enhance customer care operations.
**YOU MUST HAVE**
+ 5+ years of customer service experience with a proven track record in handling complex customer issues.
+ Strong knowledge of order management, supply chain, and customer support processes.
+ Experience with ERP s...
+ Serve as the primary contact for complex customer inquiries related to orders, shipments, repairs, and returns.
+ Collaborate with Technical Support, Logistics, Manufacturing, and Sales teams to resolve customer issues efficiently.
+ Analyze errors and implement corrective actions to prevent recurrence and improve customer service processes.
+ Manage order processing including entry, expediting, change orders, returns, and monitoring order status.
+ Lead or participate in process improvement projects to enhance customer care operations.
**YOU MUST HAVE**
+ 5+ years of customer service experience with a proven track record in handling complex customer issues.
+ Strong knowledge of order management, supply chain, and customer support processes.
+ Experience with ERP s...