Job Description
Sr. Customer Experience Manager | New York City, NY | Full-Time | $112,000-$181,000/year OTE
About the Company
A Series A AI-native employee management platform backed by $25M from Sound Ventures, Y Combinator, and the founders of Dropbox, Replit, OpenAI, and Cruise. The platform automates payroll, multi-state compliance, benefits, and IT using AI agents that navigate thousands of government portals and resolve compliance issues before they ever surface to a customer. Trusted by 1,000+ companies.
About the Role
This is the company's first Senior Customer Experience Manager — a greenfield leadership role where you will design the support function from scratch, set the standard, build the team, and own the outcome completely. You will handle the highest-stakes payroll and compliance escalations while building the systems, culture, and organizational structure that scale with the company.
What You Will Own
- Support org end-to-end: hiring, trai...
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