(Sr.) Customer Service Officer, Distributor Contact Center

(Sr.) Customer Service Officer, Distributor Contact Center Post Date : 2026/06/30 Expiry Date : Nil Location : Job Type : Permenant About the role

- Handle distributor enquiry and complaints on aspect of Underwriting, Policy Adminstration and Claims.

- Provide excellent end to end service with positive customer mindset.

- Managing large amounts of inbound and outbound calls from sales channel in a timely manner, including counter service if job rotated.

- Identifying distributors' needs, clarify information, research every issues and providing solutions

- Build sustainable relationships and engage distributors by taking the extra mile

- Anticipate escalation and take over calls when needed

- Keep management informed on issues and problems

- Prepare monthly/ annual results and performance reports

What we're looking for

- University graduate preferred

- 2-4 years of experience in Life Underwriting, Policy Admini...