Sr Manager, Airport Customer Care

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

+ ​​This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
+ Responsible for the management of employees dedicated to assisting customers in a manner that maximizes revenue and delivers outstanding service. Also responsible for resolving customer service and operational challenges.

**What you'll do**

+ Provides hands-on leadership in achieving business objectives, ensuring maximum performance and adherence to service standar...