Sr Manager, Supply Chain Customer Excellence

About the Job:

We are seeking a proactive, detail-oriented supply chain professional to join Foundation Medicine’s Global Operations organization as a Supply Chain Customer Excellence Sr Mgr, with a primary focus on Specimen Collection Kits and oversight of Third-Party Logistics (3PL) Partners. This role is ideal for someone passionate about delivering exceptional customer outcomes in a fast-paced, highly cross-functional environment, where operational excellence directly impacts patients, providers, and field teams. The position offers ownership of complex operations and the opportunity to drive targeted, high-impact improvements across the supply chain.

The role owns the end-to-end execution and continuous improvement of the overall patient collection kit business, including day-to-day oversight of third-party logistics (3PL) partners. With a strong focus on service reliability and responsiveness, this position balances hands-on operational ownership with le...