Sr Mgr, Global Customer Solutions Centre

Sr Mgr, Global Customer Solutions Centre

Johnson & Johnson MedTech – Supply Chain is recruiting for a Senior Manager, Global Customer Solutions Centre, located in Hamburg (Germany), Zug (Switzerland), Vienna (Austria) or Paris (France).

Job Function: Customer Management
Job Sub Function: Customer Service Operations
Job Category: People Leader

All Job Posting Locations: Zug, Switzerland

Overview

We’re looking for an operationally focused, regionally experienced people‑first leader to own a high‑performing regional Customer Solutions organization. In this role, you’ll own day‑to‑day service delivery, drive continuous improvement and process excellence, and lead a multi‑tiered team to deliver consistent, high‑quality customer experiences across products and channels.

Key responsibilities

• Lead end‑to‑end customer service operations across Germany, Switzerland, Austria & France, leading all aspects of order ma...