Sr. Reliability Operations Engineer (Mexico) (Xico)

At Serve Robotics, we're reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has delighted merchants, customers, and pedestrians in Los Angeles, Miami, Dallas, Atlanta, and Chicago while doing commercial deliveries.

We're looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

This role leads operational reliability by region, owning incident response, escalations, and Tier2 support for robotic and cloud systems. It drives the creation and improvement of runbooks, automations, and operational processes while coordinating closely with product engineering and SREs. The position serves as the regional incident lead, ensuring issues are resolved efficiently and communicated clea...