Job Description
Onboarding and managing customer and vendor set-ups via legacy FDSI implementation, vendor management and billing systems and processes for Canadian customers as well as various other duties.
College or SHS Graduate/2 years completed in college with minimum of 3 years' experienceCall center or customer service experienceU.S. customer relationship management experience, preferredIntermediate analytical, problem solving, critical thinking and proactive investigative skillsStrong communication skills (verbal & written) and customer focusAbility to follow SOPs and pays attention to detailsIntermediate Excel and Outlook skillsBasic SQL is a plus (modifying query)Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)Ability to work in a collaborative environment and train and coach othersAbility to handle a fast-paced transactional environment...