Sr. Support Engineer - Sql, Oracle, Linux Scripting, Java, Kibana

What you’ll do:

- Provide excellent customer experience and solution support to Blue Yonder customers with end-to-end ownership, proactive and innovative approach
- Plan and execute implementation of high service quality through continuous improvements in the operational processes by regular tracking of operational metrics and leveraging lean methodology, automation etc.
- Own Tier 1 customer solution as required, enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service
- Early engagement in Tier 1 customer implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.
- act as Subject Matter Expert providing mentorship to Support Engineers, delivers product/technical trainings and JIRA Gatekeeper to review and prevent inflow of WAD JIRA to PD.
- consistently demonstrate customer centricity and relentless attitude to innovate t...