Storage Service Account Manager

Hitachi Vantara · mumbai, maharashtra, India

Location

mumbai

Job Type

Full-time

Posted

June 14, 2026

Job Description

 The Role 
 While the priorities for the SAM role vary to some degree based on customer, the primary responsibilities of the role remain consistent. As the single point of contact, SAM responsibilities range across the entire customer lifecycle, from pre-sales and implementation to escalations and other service-related issues.
 • Single point of contact: Own his / her role as the Management contact and escalation point in relation to delivery of all HV services. Proactively sharing updates and information, both of a technical and non-technical nature, with the customer on a frequent basis.
 • Relationship development: Build networks through outreach and establishment of new relationships within the customer organization, extending beyond just the primary points-of-contact. Additionally, maintain vendor relationships for all products deployed within the storage infrastructure (e.g. disk, fabric, software)
 • Meetings and reporting: Organize and condu...
        

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