Strategic BPO Operations Lead for Call Center Growth

A leading BPO provider in Cape Town seeks an experienced operations manager to enhance customer experiences through strategic planning and innovative programs. The ideal candidate will have 2-3 years of BPO operations expertise, preferably in the financial sector. Responsibilities include managing customer programs, exceeding BPO metrics, and effectively anticipating market conditions. This role entails driving change and operational excellence with a focus on customer satisfaction.
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