Strategic Workforce Forecasting & Scheduling Analyst

A leading customer service solutions provider in Muntinlupa is seeking a Workforce Scheduling and Forecasting Specialist to optimize staffing and scheduling plans. The ideal candidate will have 3-5 years in a call center environment and 1-2 years in workforce management. Responsibilities include analyzing staffing needs, ensuring optimal coverage, and using WFM tools. The role demands strong analytical skills, attention to detail, and effective communication to maintain service level agreements while enhancing employee satisfaction.
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