Job Description
Description
This job function supports the Field Action activities across all businesses within Global Quality
Job Responsibilities:
Support field action activities from planning through execution, including preparing distribution lists, drafting and issuing customer notifications, tracking responses, and maintaining customer tracking tools (, Excel).
Ensure timely and effective communication with internal stakeholders and cross-functional partners.
Assist with case management activities, including submission, documentation, archiving, trending, metrics tracking, and reporting.
Register and maintain field action cases and associated documentation within SharePoint and Agile systems.
Manage and monitor the shared mailbox, including tracking, prioritizing, and responding to incoming inquiries.
Provide administrative and operational support to management as needed.
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