Student Success Officer

Job description   Job title Student Success Officer School/Function Campus Operations Location Multi- site Responsible to Campus Operations Manager JOB DESCRIPTION Overall purpose Student Success Officer (SSO) are the front facing staff at the sites that make up the Regent College London campus.

Staffing the Reception Desk, SSO’s have the responsibility of providing customer service for all Regent students, staff and visitors.

The SSO’s will provide advice and guidance to students and staff on a variety of topics in person and via email.

Regent has a broad range of support on offer to students, a key role for the SSO’s is dealing with queries while signposting students to the correct service.

SSOs are the main onsite support service therefore work closely with all professional and academic team to ensure a seamless student experience and referral process.

In addition, SSOs are expected to take ownership of stud...