Studio Operations Executive

The Flow Studio is Singapore's leading boutique pilates studio with 5 locations around the island. About the Role The Operations Exec is the heartbeat of our studios - responsible for ensuring every client experience is seamless, every studio moment feels elevated, and every operational detail runs smoothly. You'll combine hospitality, operations, and community-building to deliver the premium Flow experience we're known for. This is a front-facing, fast-paced role that requires warmth, organisation, and initiative. You'll be part of a dynamic team that values proactive problem solving, teamwork, and genuine human connection. Key Responsibilities Client & Community Experience Deliver an exceptional customer journey from check-in to check-out, ensuring every client feels seen, supported, and part of the FlowFam. Build authentic relationships with members - remembering names, preferences, and progress. Handle client queries, bookings, and feedback with professionalism and empathy. Support...