Success Coach

Success Coach

Office of Student Affairs

Exempt, Contingent II, Full-Time, Pay Grade

University of Maryland Global Campus (UMGC) seeks a Student Success Coach in the Office of Student Affairs. The Success Coach empowers students on their UMGC journey by listening, guiding, motivating, and celebrating the student's success from the point of enrollment through graduation. Intentional, targeting outreach allows the Success Coach to co-create with the student an academic plan, provide the right resources at the right time, connect them to the University community and motivate them to achieve their goals. Success Coaches will provide concierge level support to an assigned population of students through multi-channel student engagement including inbound and outbound calls, texts, virtual advising appointments, and emails to students to ensure they are on a path to successfully matriculate to their desired credential. Success Coaches spend most of the...