Location
johannesburg
Job Type
Full-time
Posted
June 19, 2026
Job Description
Genpact City of Johannesburg, Gauteng, South Africa
Overview
Inviting applications for the role of Supervisor - Assistant Manager .
Responsibilities
- Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention.
- Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
- Communication: Excellent verbal and written communication skills to interact with team members and customers effectively.
- Adaptability: Ability to work in a 24x7 fast-paced environment and adapt to changing priorities.
- Lead and manage: Oversee the daily operations of the voice customer service and outbound call team, ensuring high-quality service delivery.
- Performance monitoring: Track and analyze team performance metrics, providing regular f...