Supervisor - Baggage Recovery

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

**Description**

The Customer Contact Center is the go-to contact for customers who have questions about their travel, their MileagePlus accounts and more. This department also helps customers book and manage reservations.

**Job overview and responsibilities**

The position’s primary purpose is to manage the post travel baggage service experience. This includes assisting airports worldwide and keeping in-line with DOT performance. Establish and maintain critical relationships between the Baggage Recovery Center and our customer base, to ensure customer satisfaction, while improving efficiency and productivity.

· Provide leadership and oversi...