Supervisor, Call Center

About The Role

The Supervisor, Call center will organize recruitment activities and is responsible for the supervision and coordination of the recruitment team ensuring recruitment activities are conducted within trial timelines. The Supervisor, Call center will ensure tasks performed and recruitment activities are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOPs).

What You’ll Do

• Manage the recruitment team, including but not limited to PTO management, timesheet approval, ongoing and yearly performance reviews, employee hiring, disciplinary actions and termination.
• Provide comments on protocol during internal review and participate in protocol meetings.
• Create and review study‑specific documents, training or other materials as needed for study‑specific procedures.
• Conduct protocol training and/or coordinate any required training(s) on study‑specific procedures...