Location
bengaluru
Job Type
Full-time
Posted
June 11, 2026
Job Description
Job Description
MISSION :
Manage all supporting activities to Commercial pertaining to Coface's credit insurance business.
Monitor key operational performance for better service delivery
MAIN RESPONSIBILITIES:
Productivity:
- The team member supports at least 60% of daily task handling and ensures all assigned tasks are completed within defined Turnaround Time
- No. of customer complaints received in an apprising period from upstream & downstream teams or end customers.
- Perform quality check of all the team members
- Active participation in building & developing the quality framework and executing on the timely basis which would need to be reported via governance to the clients
- Identifying process gaps and training needs of the team to support - productivity & quality improvement & query management
- Task assigning as per the staff availability & ...