Supervisor, Customer Care

This position resides at Manheim New Jersey and will assist in the management of the Client Responsiveness center, and related staff functions.  This role provides leadership to front-line team members responsible for handling client inquiries and issues.  The role requires one to work independently with little or no supervision and must be knowledgeable of Manheim’s products and services.  This individual ensures that client and corporate service, quality, performance, financial, metric, and associated satisfaction goals are met.  Training and development opportunities for frontline team members are key goals of this role.

Key Responsibilities :

 •    Monitor Center performances along with KPIs, and provide continuous feedback to coordinators to improve customer satisfaction, coordinator performance, and cost controls <...